Friday, November 03, 2006

Could have been SO much worse ...

So, I went to install Neverwinter Nights 2 on my MacBook last night, only to discover that it absolutely would not run on it. I was shocked and saddened. I mean, it's a brand new computer ... what's the deal? Come to find out, the Intel GMA 950 graphics processor doesn't support graphics-intensive games (read 3D games, like UT2004, Neverwinter Nights 1 & 2 ... everything Rob and I play, basically). And yes, I do mean even with Windows installed, running in Bootcamp and with Direct X and Direct 3D enabled. This is a known issue, though not known to me until I Googled "MacBook" and "World of Warcraft" together. However, I was pretty miffed that the sales guy at the Mac store in Redmond hadn't known about this. Should they know everything about every computer, what they can and cannot do? I don't know. Thankfully, this is a question that didn't need to be answered conclusively.

We went to the Mac Store in Redmond, where I had purchased my custom-spec MacBook, and explained the problem. The manager, Tim Jahn, not only didn't give me grief about exchanging for a MacBook Pro (which runs Windows 3D games in Bootcamp just fine, as Rob can testify) but made the transaction utterly painless and easy for me. I even get to keep this MacBook until the refurbished MacBook Pro comes in, a great relief to me since I'm flying to a software training tomorrow morning for next week, to Dallas, and kind of needed a computer for that. I was so happy that I bought an optical mouse from him right then and there, said that I would sing his praises from the rooftops. He laughed, told me to sing loud. That was the best customer service I have received, in any situation. I highly recommend Tim Jahn and the Mac Store in Redmond, WA for their devotion to my total happiness. Kudos!

Redmond Mac Store site: http://www.thecomputerstore.com/redmond.php

2 comments:

Mission Mobilizer said...

As soon as you start playing WoW, let me know. I'm a Telmacar, the night elf, in the Suramar realm. I have rightfully acquired my copy. Though I am borrowing someone's subscription...but she gave me permission.

Mission Mobilizer said...

Actually, that should read, "I am Telmacar..."

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